This document clearly explains how 520win collects, uses, stores, and protects your personal data, in full compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018). No fine print, no confusion — just straightforward information about what we do with your data.
When you create an account on 520win, makes a deposit via Pix, places a bet on a Brasileirão match, or spins a slot at the casino, you are sharing information with the platform. This is unavoidable — without basic data such as CPF and email, it is not possible to create an account, process a payment, or keep your bankroll secure.
What 520win commits to is handling this information with respect, transparency, and within the bounds of the law. This Privacy Policy exists to make that clear: what data we collect, why we need it, who can access it, how long we keep it, and what you can do if you want to access, correct, or delete your information.
The 520win operates in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018), which is Brazil's primary privacy and data protection law. Complying with the LGPD is not just a legal requirement for us — it is part of the platform's commitment to earning and keeping our users' trust.
This policy applies to all registered 520win users residing in Brazil, to anyone who accesses the site or uses the platform's services, and to any personal data processed by 520win in the context of those interactions.
Six pillars that explain how 520win takes care of your data.
From registration to withdrawal — understand the lifecycle of your information on the platform.
For the purposes of the LGPD, the controller responsible for processing your personal data is 520win, a Sports Betting and online casino platform operated for the Brazilian market. The controller is the entity that determines the purposes and means of personal data processing.
Any questions regarding privacy, personal data processing, or the exercise of rights under the LGPD should be directed to 520win's official channel:
DPO (Data Protection Officer) Email: contato@520win.best — with the subject line "LGPD – [your full name]". Response time: up to 15 calendar days from receipt of the request.
When you access 520win on your phone or computer, we automatically collect: IP address, browser type and version, operating system, device identifier, and cookie data (detailed in Section 9). This information is used for security, fraud prevention, and improving your browsing experience.
520win collects only the data strictly necessary to provide its services. We do not collect sensitive data such as racial origin, religious beliefs, genetic data, or biometric data — with the exception of the selfie with ID document required by the KYC process, which is used solely for identity verification purposes.
The 520win processes your personal data solely for the following purposes:
520win does not use your data for purposes incompatible with those described above. Should we wish to use your data for a new purpose not covered here, you will be informed in advance and may choose not to authorize it.
All data processing carried out by 520win has a legal basis under the LGPD. The main bases we rely on are:
| Processing Type | Legal Basis (LGPD) |
|---|---|
| Account registration and management | Contract performance (art. 7, V) |
| Payment processing | Contract performance (art. 7, V) |
| Anti-money laundering compliance (KYC) | Legal obligation (art. 7, II) |
| Fraud prevention and security | Legitimate interest (Art. 7, IX) |
| Marketing communications and promotions | Consent (art. 7, I) |
| Compliance with judicial authorities | Legal obligation / Exercise of rights (Art. 7, II and VI) |
| Experience personalization | Legitimate interest / Consent (Art. 7, IX and I) |
520win may share personal data with third parties only when strictly necessary for the operation of its services:
520win may disclose personal data to Brazilian judicial, law enforcement, regulatory, or tax authorities when required by law, court order, or formal request from a competent body. In such cases, data is provided only to the extent required by the legal mandate, with no disclosure beyond what is necessary.
520win does not sell users' personal data to third parties. We do not share your information with advertisers, brokers, or advertising networks without your explicit and specific consent. We do not transfer data for any purposes beyond those described in this policy.
Some of the game providers and technical service providers used by 520win have servers located outside Brazil. When such transfers occur, 520win ensures that the recipient jurisdictions offer a level of protection compatible with the LGPD, by means of:
Under no circumstances are complete personal data records (CPF, banking details, identity documents) transferred to servers outside Brazil. This information is stored in infrastructure located or mirrored within Brazil.
The 520win adopts technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:
Despite every precaution, no security system is 100% infallible. If you suspect your account has been compromised, contact 520win's 24/7 support immediately at contato@520win.best.
Personal data belonging to 520win users is retained for the following periods:
Once retention periods expire, data is securely and irreversibly deleted — including backups — or anonymized so that the data subject can no longer be identified.
Early deletion request: you may request deletion of your data before the retention period expires. In such cases, 520win will review the request and, if there is no legal impediment or retention obligation, will process the deletion within 30 days. Data subject to legal obligations cannot be deleted before the mandatory period.
Cookies are small text files stored on your device when you visit a website. 520win uses cookies to function properly, enhance security, and deliver a personalized experience.
You can configure your browser to block or delete cookies. However, disabling essential cookies may prevent the platform from functioning properly, including access to your account. Most modern browsers — Chrome, Safari, Firefox — offer granular cookie controls in their privacy settings.
The LGPD grants you, as a data subject, the following rights regarding your information processed by 520win:
To exercise any of these rights, send an email to contato@520win.best with the subject line "LGPD – [Right you wish to exercise] – [Your full name]". 520win will respond within 15 calendar days. In complex cases, this deadline may be extended by a further 15 days, with written justification provided to the data subject.
520win services are intended exclusively for individuals aged 18 years of age or older. The platform does not intentionally collect personal data from minors and has registration controls in place to verify that users are of legal age.
If 520win becomes aware that it has collected data from a person under 18, the account will be immediately closed, the data will be deleted, and any deposited balance will be returned to the identified legal guardian following identity verification.
Parents or legal guardians who suspect that a minor has created an account at 520win should contact us immediately at contato@520win.best with the subject line "Minor – Unauthorized Account".
520win may send account-related communications — such as payment confirmations, security alerts, and withdrawal notifications — without requiring specific consent, as these messages are essential to the operation of the service.
For marketing communications — such as bonus offers, seasonal promotions, and platform updates —, 520win requests your consent at the time of registration or through a specific option in your account dashboard. You may opt out of these communications at any time:
Opting out of marketing communications does not affect the delivery of operational and security messages related to your account.
In the event of a security incident that may pose a significant risk or harm to data subjects — such as unauthorized access at scale, data breach, or loss of personal data —, the 520win will adopt the following procedures:
If you suspect unauthorized access to your own account, contact 520win's 24/7 support immediately at contato@520win.best. The team has direct access to security systems and can preventively block the account within minutes.
520win may update this Privacy Policy to reflect changes in services, legislation, or data processing practices. Material changes will be communicated by email to the registered address at least 7 days before taking effect.
The most recent version of this policy will always be available on this page, with the last updated date shown at the top of the document. Continued use of the platform after the effective date of any updated terms constitutes acceptance of those changes.
Previous versions of this policy are available upon request at contato@520win.best.
For all matters related to this Privacy Policy, the processing of your personal data, or the exercise of your rights as a data subject, please contact 520win's Data Protection Officer (DPO):
Email: contato@520win.best
Suggested subject line: "LGPD – [Description of request] – [Your full name]"
Response time: within 15 calendar days from receipt
Availability: Monday to Friday, business hours (General support available 24/7)
If you are not satisfied with the response you received, or believe your rights have not been properly upheld, you have the right to file a complaint with the National Data Protection Authority (ANPD), the federal authority responsible for overseeing LGPD compliance in Brazil.
520win handles your personal data responsibly, transparently, and in compliance with the LGPD (Law No. 13,709/2018). We collect only what is necessary, use it only for the purposes described, do not sell your data, and you may exercise your rights at any time by emailing contato@520win.best.
By creating an account at 520win, you confirm that you have read and agree to this Privacy Policy, our Terms and Conditions and the rules of Responsible Gaming.
At 520win, privacy and security are not marketing promises — they are built into the platform's foundation. Create your account, deposit via Pix, and play with the confidence of knowing your data is protected.
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